Developing security policy (Security, Ethics and Electronic Commerce Essay

Developing security policy (Security, Ethics and Electronic Commerce Systems) - Essay Example A security policy specifically is the imperative foundation on which a valuable and complete security program can be developed. This significant constituent of the overall security architecture is usually ignored. A security policy is the most important way in which management’s decision for security is converted into specific, measurable, and testable goals and objectives. It is essential to take a top down approach (defining the policy and then roles and responsibilities to enact it properly) based on a well-stated policy in order to make an effective security architecture. On the other hand, if there is an absence of a security policy guiding the decision makers, then decisions will be made on ad-hoc bases, by the individuals developing, installing, and maintaining computer systems, and this will result in a disparate and less than optimal security architecture being used or implemented (Weise & Martin, 2001). The structure of this report is as follows: next section describ es the components necessary for developing and defining the policy then a policy is developed to govern the transaction management system of an organization. It characterizes the challenge or issue that management is dealing with. It might include regulatory restrictions, security of highly significant data, or the appropriate utilization of certain technologies. Sometimes, it may be needed to describe terms. It is also vital that everyone involved in the policy, must understands its content. Moreover, the conditions must also be stated under which policy is applicable (Olzak, 2010; Patrick, 2001). Objectives are usually specified within the scope definition and may take in actions and configurations forbidden or restricted. In addition, these are also normally defined outside a policy, conditions and organizational practices may necessitate placing certain standards and

QUALITATIVE RESEARCH DESIGN, Subject-Critical Thinking and Essay

QUALITATIVE RESEARCH DESIGN, Subject-Critical Thinking and Investigation Methods - Essay Example Peter, Olson and Grunert (1999) defined CRM as â€Å"a comprehensive strategy and process of acquiring, retaining and partnering with selective customers to create superior value for the company and the customer†. According to them, CRM involves the integration of marketing, sales, customer service, and the supply-chain functions of the organization to achieve greater efficiencies and effectiveness in delivering customer value. These definitions emphasise that CRM is a comprehensive set of strategies for managing relationships with customers that relate to the overall process of marketing, sales, service, and support within the organisation. As a result, customers are given the chance to convey their preferences through the use of explicit or implicit means. In the retail industry, they make the company or organization aware of these preferences through communication lines established or through the personalized services (i.e. loyalty schemes and frequent shoppers programs) developed by the people in charge of customer relationship management. Having made aware of these preferences, companies continue to track these responses and offer their customers with products and services that are both customized and personalized. Customer loyalty and the understanding of their customers’ preferences are very hard and at the same time, take a lot of time. Because of this, the relationship established by the two becomes unique and the customers would often come back for a repeat business, one of the proofs of their loyalty to a certain company. This paper shall focus on customer relationship marketing to establish customer loyalty in the hospitality industry. Traditionally, it has been said that the products and services being offered in one hotel is very hard to differentiate from the products and services also being offered in another hotel. Hence, hotels